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  • 1.  Time Off Request Notification

    Posted 4 hours ago
    Currently, our WFM team manages all time-off requests. Is there a way for supervisors to receive an email or Genesys notification when an agent submits a PTO request?

    #TimeOff,AbsenceManagement

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    Melissa Palmer
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  • 2.  RE: Time Off Request Notification

    Posted 4 hours ago

    Hi Melissa, This would be a very useful feature, but it does not appear to be available today.
    There was a related discussion in the Genesys Community about using the WFM notification topic.
    The current notification topic can generate multiple events for the same logical notification, so it is not ideal for a clean "one PTO request submitted = one supervisor notification" automation.
    A dedicated Process Automation topic for WFM time-off request submitted/created/updated events would be very helpful.


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    Att,
    Breno Canyggia Ferreira Marreco
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