Workforce Engagement Management

When a user submits a time-off request and selects one or more full days, the total hours requested is calculated by either the published schedule, if the requested dates are covered by a published schedule, or if no schedule exists the hours are calculated using the user's Work Plan configuration. A question I have is what happens if a user submits a request for a period not covered by a published schedule, then after the request has been approved the agent's Work Plan configuration changes? We are using the HRIS integration to store/retrieve user balances so want to know if it's possible in this scenario for a user's balance to be recalculated. 

As an example, a user working Mon-Fri submits a request to have Thursday and Friday off later in the year. The change is approved and 16 hours (2 x 8 hour days) is deducted from the user's balance. The user's shift pattern then changes so they now only work Mon-Thu. This means the Friday they have requested off is no longer a working day for them but the have still had 8 hours deducted from their balance. Is there any mechanism within Genesys WFM to handle this and update balance? Or does this require manual intervention?

When a user submits a time-off request and selects one or more full days, the total hours requested is calculated by either the published schedule, if the requested dates are covered by a published schedule, or if no schedule exists the hours are calculated using the user's Work Plan configuration. A question I have is what happens if a user submits a request for a period not covered by a published schedule, then after the request has been approved the agent's Work Plan configuration changes? We are using the HRIS integration to store/retrieve user balances so want to know if it's possible in this scenario for a user's balance to be recalculated. 

As an example, a user working Mon-Fri submits a request to have Thursday and Friday off later in the year. The change is approved and 16 hours (2 x 8 hour days) is deducted from the user's balance. The user's shift pattern then changes so they now only work Mon-Thu. This means the Friday they have requested off is no longer a working day for them but the have still had 8 hours deducted from their balance. Is there any mechanism within Genesys WFM to handle this and update balance? Or does this require manual intervention?

When a user submits a time-off request and selects one or more full days, the total hours requested is calculated by either the published schedule, if the requested dates are covered by a published schedule, or if no schedule exists the hours are calculated using the user's Work Plan configuration. A question I have is what happens if a user submits a request for a period not covered by a published schedule, then after the request has been approved the agent's Work Plan configuration changes? We are using the HRIS integration to store/retrieve user balances so want to know if it's possible in this scenario for a user's balance to be recalculated. 

As an example, a user working Mon-Fri submits a request to have Thursday and Friday off later in the year. The change is approved and 16 hours (2 x 8 hour days) is deducted from the user's balance. The user's shift pattern then changes so they now only work Mon-Thu. This means the Friday they have requested off is no longer a working day for them but the have still had 8 hours deducted from their balance. Is there any mechanism within Genesys WFM to handle this and update balance? Or does this require manual intervention?