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  • 1.  Time off Requests Defalting To Tomorrow

    Posted 02-03-2023 11:02
    No replies, thread closed.
    Hello!

    It appears that there was recently an update to time off requests. We are seeing in our organization that all time of requests are automatically defaulting to tomorrow. Even though the current day is not over. This is causing a lot of confusion with our reps as all PTO is getting incorrectly entered for the following day. 



    #Workforce Engagement Management
    #Workforce Management
    #ScheduleManagement
    #Other/Not Sure

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    Addison Hild
    Athene
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  • 2.  RE: Time off Requests Defalting To Tomorrow

    Posted 02-07-2023 04:26
    Edited by Tracy Vickers 08-04-2025 07:37
    No replies, thread closed.
    Hi Addison,

    Could I ask if you could a raise a case through Genesys Product Support - I'm not sure when this change happened and I think the team will be best to help you.

    ------------------------------
    Tracy
    Genesys
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  • 3.  RE: Time off Requests Defalting To Tomorrow

    Posted 02-21-2023 13:12
    No replies, thread closed.

    Hi Addison,

    We have also seen a couple instances of this issue and have escalated to our WFM expert Jeff Chaney. Have you received any updates or responses? Thanks!

    Andrea



    ------------------------------
    Andrea Rushfeldt
    ATB Financial
    ------------------------------

    Original Message


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