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  • 1.  Time off requests download

    Posted 05-17-2023 14:24
    No replies, thread closed.

    Hello!

    Is there an easy way to download all of the time-off requests for a specific management unit? What we would like to do is easily click download and be able to download all the time-off requests for a management unit for a year, year to date, etc. However, right now we are having to open our management unit then download time off requests by month. We are large company and growing quite a bit therefore we have been adding management units slowly so this can be a long process with the number of units we have. Wondering if there is a better way that we are not seeing? 


    #Genesys Cloud CX
    #Workforce Engagement Management
    #Workforce Management
    #Forecasting
    #ScheduleManagement
    #QualityEvaluations
    #Performance Management
    #Gamification
    #Product Idea

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    Addison Hild
    Athene
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  • 2.  RE: Time off requests download

    Posted 05-22-2023 11:16
    No replies, thread closed.

    Hi Addison,

    Thanks for the question. I'm curious, what is your use case for exporting time-off requests?



    ------------------------------
    Damaris Scott
    Genesys - Employees
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  • 3.  RE: Time off requests download

    Posted 05-23-2023 12:32
    No replies, thread closed.

    Hello!

    Since our time off system (workday) and Genesys are not integrated we currently have to export time-off requests and run these through a spreadsheet macro which then allows us to see which people are out of time off, over requested time, etc. While we understand the integration of the HRIS system is in beta this is what we have been doing in the meantime to get by. 



    ------------------------------
    Addison Hild
    Athene
    ------------------------------

    Original Message


  • 4.  RE: Time off requests download

    Posted 05-25-2023 10:39
    No replies, thread closed.

    Hi Addison, thanks for the context. You are correct, the HRIS Time-Off Integration will ease this process. And, besides what you are doing today, there is no other process from the front end of the web app for you to export the requests. Another suggestion could be for your technical team to use our public APIs as a direct integration to 'GET' the time-off requests out of Genesys and then set up an automatic import into your HRIS. This process already exists in Genesys. However, it is a different process than using our HRIS Integration which is in beta. Here is a link to our public WFM APIs: https://developer.genesys.cloud/useragentman/workforcemanagement/



    ------------------------------
    Damaris Scott
    Genesys - Employees
    ------------------------------

    Original Message


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