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Time-Off Requests for Optional Days in Work-Plan

  • 1.  Time-Off Requests for Optional Days in Work-Plan

    Posted 3 hours ago

    When agents submit a time-off request, the system uses the agent's Work Plan to estimate the total paid hours for the date range the user requests (if a published schedule is not present). How does this work if there are optional days in the agent's Work Plan? From the very limited testing I have performed it seems to be very random, sometimes it will set the optional days to include no paid hours but other times the optional day does include paid time.


    #TimeOff,AbsenceManagement

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    James Foster
    Technical Consultant
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