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  • 1.  Time Off Requests Not Updating in Schedules

    Posted 10-12-2017 01:33
    No replies, thread closed.

    Hi

    I noticed that any approved time off through the 'time off requests' module isn't being automatically updated in the agents schedule. Is this by design or am I missing a step?

    Thanks



  • 2.  RE: Time Off Requests Not Updating in Schedules

    Posted 10-12-2017 02:11
    No replies, thread closed.

    Update: I just realised this only occurs if the roster has already been generated. Is there any way around this?



  • 3.  RE: Time Off Requests Not Updating in Schedules

    Posted 09-01-2022 02:45
    No replies, thread closed.
    Hi Peter, I had the same issue before, try below way, it worked for me. Good Luck.

    https://help.mypurecloud.com/articles/about-time-off-requests/

    Note: Any time-off request notes edits to already synchronized time-off requests are not picked up automatically. Administrators have to run a re-schedule in order to synchronize the latest notes changes to the time-off request activity on the schedule editor. 

    ------------------------------
    Annica Luo
    Genesys - Employees
    ------------------------------

    Original Message


  • 4.  RE: Time Off Requests Not Updating in Schedules

    Posted 10-13-2017 15:11
    No replies, thread closed.

    Hi Peter. Have you noticed the Show Time Off Request Differences icon that shows up on the schedule view after a time off request is approved? This popup window will allow you to sync your agent's schedule with their time off requests. See this article for details:

     

    https://help.mypurecloud.com/articles/synchronize-time-off-requests/

     

    If this doesn't work for you I am happy to discuss it more, feel free to reply here or you can PM me by clicking my name and selecting "Message".



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