Workforce Engagement Management

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Time-OFFs locking in an Agent

  • 1.  Time-OFFs locking in an Agent

    Posted 3 hours ago

    Is anyone else experiencing a problem where you go in and Enter a Time-Off for an Agent.

    You are then UNABLE to select any other agent.

    My selection panel goes between just the Agent, or The Agent and myself.

    The only way to then change it is to go completely out to schedules, change the MU, then come back to Time-Offs and change the MU Again.

    My colleague on a different Computer is experiencing the same issues.

    Any thoughts or ideas??


    #TimeOff,AbsenceManagement

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    Wayde Masters
    Demand Forecasting & Resource Officer
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