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Time range in Queue Metrics Interval Export

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  • 1.  Time range in Queue Metrics Interval Export

    Posted 05-26-2021 10:15
    No replies, thread closed.
    Hello Everyone,

    Is it possible to set a time range for Queue Metrics Interval Export in Reports? Is there a possibly to set like i want to see the reports for only from 8 am to 5 pm. I do not see any such option. Can you please help?



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  • 2.  RE: Time range in Queue Metrics Interval Export

    Posted 05-27-2021 05:08
    No replies, thread closed.
    Hi Suresh, 

    I'm not sure if this is a standard feature. The Genesys Cloud APIs you can definitely do this we have it running for a number of our clients.

    Kind Regards 

    ------------------------------
    warren beddie
    Noralogix PTY (Ltd)
    warren@noralogix.com
    ------------------------------



  • 3.  RE: Time range in Queue Metrics Interval Export

    Posted 05-27-2021 05:42
    No replies, thread closed.
    Thank you so much for your response, Warren. Can you help with the name of the API that does this job?

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    - Suresh
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    Original Message


  • 4.  RE: Time range in Queue Metrics Interval Export

    Posted 05-27-2021 06:38
    No replies, thread closed.
    Hi Suresh,

    You can use /api/v2/analytics/conversations/details/query with group by queueId.

    ------------------------------
    Taras Buha
    taras@noralogix.com
    www.noralogix.com
    ------------------------------

    Original Message


  • 5.  RE: Time range in Queue Metrics Interval Export

    Posted 06-04-2021 08:22
    No replies, thread closed.
    Thank you, Taras.

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    - Suresh
    ------------------------------

    Original Message


  • 6.  RE: Time range in Queue Metrics Interval Export
    Best Answer

    Posted 05-27-2021 08:57
    No replies, thread closed.
    Hi Suresh, have you checked out the Queue Performance views? A few things you can do for those are:
    - see a summary list of queues
    - see interval breakdowns for a single queue
    - see interval breakdowns for multiple queues

    Then with each of those you can export and can:
    - Split Filters on the interval breakdown view with multiple queues to see data by queue
    - Split by Media to see data broken down for each media type
    - Exclude Empty Rows to hide any rows without data
    - Create a custom schedule
    and much more!


    ------------------------------
    Maisey Harris
    Development Group Manager, Analytics UI & Reporting
    Genesys
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  • 7.  RE: Time range in Queue Metrics Interval Export

    Posted 06-04-2021 08:25
    No replies, thread closed.
    Thank you, Maisey. This is good.

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    - Suresh
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    Original Message


  • 8.  RE: Time range in Queue Metrics Interval Export

    Posted 05-25-2023 08:30
    No replies, thread closed.

    Hi Maysey,

    I would like to know if it is possible to have the 30 mn interval breakdown for a wide range report (a whole month for example) that is generated from the Queue Performance Views? Is there an option to activate in order to get it?

    I tried to replicate and follow the steps detailed in the resource center and I can only retrieve the data per day and not with the 30 mn interval breakdown. 

    Thanks in advance for your help.

    Lionel



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    Lionel Largent
    Orange SA
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    Original Message


  • 9.  RE: Time range in Queue Metrics Interval Export

    Posted 05-25-2023 13:26
    No replies, thread closed.

    Hi Lionel,

    Yes, you can get 30-minute breakdowns for a 1 month period of time.

    1. Navigate to Queue Performance
    2. If you want one queue, click the queue. If you want more than one queue, filter for them, and then select "view as group".
    3. Open the export panel, select "Schedule export".
    4. Select Time Period "Month to Date" (for example).
    5. Select Granularity "30 Minutes".
    6. If you selected multiple queues, and wish to split them, select "Advanced options" and check "Split Filters"
    7. After setting any other options, click Export.



    ------------------------------
    Maisey Harris
    Senior Development Group Manager, Analytics UI & Reporting
    Genesys
    ------------------------------

    Original Message


  • 10.  RE: Time range in Queue Metrics Interval Export

    Posted 05-26-2023 09:02
    No replies, thread closed.

    Hi Maisy - When I go to the Export Panel, I do not have all those options.  Am I missing a permission?  



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    Gina Palmer
    Papa, Inc.
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    Original Message


  • 11.  RE: Time range in Queue Metrics Interval Export

    Posted 05-26-2023 16:40
    No replies, thread closed.

    Gina,

    The granularity option is only available when scheduling an export.  I don't see that in your panel, but it may be covered by your advanced options.  If you don't have schedule export in the center of your export panel, you require the permission:  

    • Analytics > Data Export > Schedule (to schedule exports)





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    Shelby Cronk
    ConvergeOne, Inc.
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    Original Message


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