Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Time zone management in Genesys Cloud workspaces?

    Posted 05-30-2024 19:25
    Edited by Nick Horman 05-30-2024 20:37
    No replies, thread closed.

    Hi all,

    Is it possible to change the Time zone in Genesys Cloud workspaces and system generated fields in Contact Lists?  Sspecifically, contact list - system generated date/time columns.

    Wanting to change from default (UTC?) to AEST.

    I see an artical HERE but not sure if it is deployed into Prod, or how to configure it?

    Thanks.


    #SystemAdministration

    ------------------------------
    Nick Horman
    Qantas Airways Limited
    ------------------------------



  • 2.  RE: Time zone management in Genesys Cloud workspaces?
    Best Answer

    Posted 06-16-2024 22:22
    No replies, thread closed.

    Yes, this was released on April 15th for time zones in the performance views.  The Contact list time is still UTC.

    Dynamic time zone settings in workspaces and views

    Genesys Cloud now enables users to set time zones at both workspace and view levels. This feature empowers users to create, save, and export identical reports for different time zones.

    Additional details

    Where:

    • Performance > Workspace > Time zone menu

    One of the following licenses:

    • All licenses include this feature.

    Read more:



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



Related Content