Workforce Engagement Management

Hello everyone,

Question: How can I create a schedule where people can see their start time in their own time zone? For instance, if I schedule 30% of people to start at 8 a.m. EST, it would require them to sign on at 5 a.m. in their own time zone.

Background:

To clarify, about 30% of our agents are located in the PST time zone, while our home office operates in EST. When our Workforce Management (WFM) team creates schedules, they only display the start and end times in EST. Consequently, individuals working in PST have to mentally convert the times to their own time zone, resulting in punctuality issues.

Thank you, Anthony

Hi Anthony,

The timezone configuration is configured in the Business Unit.

You can separate Business Units (if your rule business permits) agents are located in the PST time zone and EST time zone.

Att,

Hello everyone,

Question: How can I create a schedule where people can see their start time in their own time zone? For instance, if I schedule 30% of people to start at 8 a.m. EST, it would require them to sign on at 5 a.m. in their own time zone.

Background:

To clarify, about 30% of our agents are located in the PST time zone, while our home office operates in EST. When our Workforce Management (WFM) team creates schedules, they only display the start and end times in EST. Consequently, individuals working in PST have to mentally convert the times to their own time zone, resulting in punctuality issues.

Thank you, Anthony

Hello everyone,

Question: How can I create a schedule where people can see their start time in their own time zone? For instance, if I schedule 30% of people to start at 8 a.m. EST, it would require them to sign on at 5 a.m. in their own time zone.

Background:

To clarify, about 30% of our agents are located in the PST time zone, while our home office operates in EST. When our Workforce Management (WFM) team creates schedules, they only display the start and end times in EST. Consequently, individuals working in PST have to mentally convert the times to their own time zone, resulting in punctuality issues.

Thank you, Anthony

The schedule is generated in the Business Unit Time but an Agent should be viewing their schedule based on their local PC time zone. For example I have a schedule set for myself for testing. The Workplan is showing 8am PST; however, I am in CST and when I view my schedule it shows I'm scheduled for 10am CST.

If a manager or admin is viewing the overall schedule they can change the Time Zone for the schedule in the upper right corner, I can see my schedule in PST or CST 

Hello everyone,

Question: How can I create a schedule where people can see their start time in their own time zone? For instance, if I schedule 30% of people to start at 8 a.m. EST, it would require them to sign on at 5 a.m. in their own time zone.

Background:

To clarify, about 30% of our agents are located in the PST time zone, while our home office operates in EST. When our Workforce Management (WFM) team creates schedules, they only display the start and end times in EST. Consequently, individuals working in PST have to mentally convert the times to their own time zone, resulting in punctuality issues.

Thank you, Anthony

Hello everyone,

Question: How can I create a schedule where people can see their start time in their own time zone? For instance, if I schedule 30% of people to start at 8 a.m. EST, it would require them to sign on at 5 a.m. in their own time zone.

Background:

To clarify, about 30% of our agents are located in the PST time zone, while our home office operates in EST. When our Workforce Management (WFM) team creates schedules, they only display the start and end times in EST. Consequently, individuals working in PST have to mentally convert the times to their own time zone, resulting in punctuality issues.

Thank you, Anthony

#Workforce Management

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Anthony Cedrone
Workforce Management - best job in the world :)
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