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Timeframe to query conversations via Analytics

  • 1.  Timeframe to query conversations via Analytics

    Posted 06-05-2025 18:19

    mjwoulard | 2021-04-19 13:08:55 UTC | #1

    I see there is a 60 day window to query conversations via the Analytics API before getting a 404 error. https://developer.mypurecloud.com/api/rest/v2/conversations/overview.html#request_a_conversation

    Does that time frame begin from conversationStart?

    Jerome.Saint-Marc | 2022-05-01 08:33:15 UTC | #2

    Hello,

    There is no 60 day window for conversations via the Analytics API.

    There are in fact 2 types of conversation data in the Genesys Cloud platform. EDIT: to reflect current analytics limit (0 to 558 days for conversation details query) in How far back can I go to view historical data in the Genesys Cloud Performance views? as this old answer is still found in search

    When a conversation is created, its data can be retrieved:

    From 0 to 60 days, you can retrieve data via the 2 APIs (Conversation API and Analytics API). After 60 days, the data is only available via the Analytics API.

    There are also 2 types of analytics data: the one available via synchronous query, and the one available via asynchronous job/query. The Conversation Details endpoint (Analytics API - /api/v2/analytics/users/details/query) allows querying for interval start dates up to 558 days in the past (i.e. 0 to 558). The Conversation Details Async/Job endpoint (Analytics API - /api/v2/analytics/conversations/details/jobs) allows querying for interval up to 5 years in the past (data from yesterday up to the 5 years, as Analytics Data is pushed to the async repository once a day/at night). See How far back can I go to view historical data in the Genesys Cloud Performance views?.

    I hope this clarifies.

    Regards,

    mjwoulard | 2021-04-19 13:21:39 UTC | #3

    Thank you. It does!

    Regarding the Conversation API window, if I understand that correctly, does that begin immediately after the conversation is created?

    Jerome.Saint-Marc | 2021-04-19 13:34:18 UTC | #4

    I honestly don't know if it is the beginning or the end of the conversation. It might be beginning - but I am not 100% sure.

    Regards,

    system | 2021-05-20 13:46:50 UTC | #5

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 10674



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