Genesys Cloud - Main

Hi All,

I hope this message finds you well.

I would like to ask if there is a way to introduce a delay or slow down the bot's responses. Currently, when the bot completes a "Show Knowledge Article" task, it proceeds to the next "Communicate" task immediately.

The Knowledge Articles typically contain 2 to 5 sentences, and it would be helpful to allow the customer sufficient time to read them before the next response is sent. Implementing a slight delay between tasks could improve the customer experience significantly.

I'd appreciate any guidance or suggestions on how to achieve this.

Thank you in advance!

Hi Rechelle,

Makes sense that you would want a delay.  Hopefully someone in the community has put this in place or has a good idea on how to resolve this.

Thank you Samuel

I submitted this one last year: Add a pause feature in bots | Genesys Cloud Ideas Portal.  It was merged into this one:  Add ability to delay response in digital | Genesys Cloud Ideas Portal.  Both are "Future Consideration"  Vote them up and put in some business use cases.  

Hi Robert,

I am definitely voting for this. Thank you so much!

Hi Rechelle,

You can use any web service that allows you to make an http request and adds a delay to the response.

Here's a sample: 

https://nghttp2.org/httpbin/delay/4

Create a new action under Web Services Data Actions integration. Or create a new WS integration without any credential needed.

Then call this data action in your flow where you needed delay and it should work.

We did something similar with the Customer Code functionality and a NodeJS script that introduces any delay you send into the code. 

https://nghttp2.org/httpbin/delay/4