Genesys Cloud - Reporting and Analytics

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Timestamp for when an email is pickup up

  • 1.  Timestamp for when an email is pickup up

    Posted 8 days ago

    Is there a way to see when an email is answered vs when it came into the queue? You then have to look on previous days in the interactions tab to find the email if it has sat for more than 24 hours.


    #PerformanceViews

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    Heather Higginbotham
    NA
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