Genesys Cloud - Main

Is there a way to see when an email is answered vs when it came into the queue? You then have to look on previous days in the interactions tab to find the email if it has sat for more than 24 hours.

#PerformanceViews

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Heather Higginbotham
NA
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Hi Heather,

Sorry for the delay in response.

As you have found the filters work off the start date, not the answered date, but there is an idea in the Genesys Cloud Product Ideas Lab: Show email Interactions worked by an Agent on the day it was worked, not the day the email was received that I think is close to what you are looking for.  Add your use case and vote for this idea and you should get updates as it progresses 

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Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
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