gianluca.jesus.inter | 2022-03-24 11:27:30 UTC | #1
Hello All,
We are currently developing a migration from using inboundMessage to use AgentlessMessaging API method, so we can initiate using our bot to answer, instead of only humans as it is by now.
Currently, the inboundMessage method has a request parameter called "time", which we use to control when we are sending the messages. This is the method we are using now:
POST /api/v2/conversations/messages/inbound/open
While we are trying to migrate to the agentless method, we observed that there isn't this parameter for the agentless method:
POST /api/v2/conversations/messages/agentless
We need to be able to send this parameter so we can control the messages timestamps. We believe that maybe it is already deployed, but just not documented yet, because we already got some issues before like this.
Can you check for us how could we send this timestamps in the agentless messaging method?
Thanks,
Best regards,
Gianluca Jesus
crespino | 2022-03-24 22:05:22 UTC | #2
Gianluca,
POST api/v2/conversations/messages/agentless doesn't have a time parameter because the message is sent immediately and will therefore use the timestamp of that moment in time. Also agentless messages aren't meant to be outbound messages that are part of an active threaded conversation, instead they are meant to initialize/start a new conversation.
system | 2022-04-24 22:05:47 UTC | #3
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