Certification and Training

Hi All,

Can you share some tips to focus on and probably some study material that can help pass the Genesys Cloud CX: AI – GPE & GPR Certification?

Thank you!

#Certification

Hi Mary,

I'm also preparing for Genesys certifications, and one thing that has helped me a lot is combining the official training with hands-on practice in the lab environment.

Besides the learning modules, I'd recommend:

• Reviewing the official documentation on the Genesys Resource Center.
• Practicing the concepts in a lab or sandbox whenever possible.
• Going through the exam objectives one by one to make sure you're comfortable with each topic.
• Searching the Community for discussions about the certification topics, as many members share useful tips and real-world experiences.

Good luck with your certification! I hope you pass it on your first attempt!