Certification and Training

Hi All,

Can you share some tips to focus on and probably some study material that can help pass the Genesys Cloud CX: AI – GPE & GPR Certification?

Thank you!

#Certification

Hi Mary,

I'm also preparing for Genesys certifications, and one thing that has helped me a lot is combining the official training with hands-on practice in the lab environment.

Besides the learning modules, I'd recommend:

• Reviewing the official documentation on the Genesys Resource Center.
• Practicing the concepts in a lab or sandbox whenever possible.
• Going through the exam objectives one by one to make sure you're comfortable with each topic.
• Searching the Community for discussions about the certification topics, as many members share useful tips and real-world experiences.

Good luck with your certification! I hope you pass it on your first attempt!

Hi Mary, this exam is pretty straight and clear to test the information on the eBooks provided. After you read those eBooks for 3 + times, you are easy to pass the exam. I collected some exam knowledge points that I thought was likely to be tested in the exam. After I passed my exam I noticed my document covers over 80% percent of the exam questions and the content is much smaller than all the related eBooks. If you send me your email address, I can send you my document.  

Hello, @Mary Grace Panopio!

Really focus on understanding reports and how they work. This information will help you a lot! 

I got my subscription through today so this is all great advice! Thanks everyone