Paul_Wilson | 2020-09-01 22:54:54 UTC | #1
I am looking at data for communicate users using the Conversation APIs. The URL is https://api.mypurecloud.com.au/api/v2/analytics/conversations/aggregates/query The Body is { "interval": "2020-09-01T06:30:00.000Z/2020-09-01T07:00:00.000Z", "granularity": "PT30M", "groupBy": [ "userId", "queueid" , "mediaType", "direction", "wrapUpCode" ] }, "metrics": ["nBlindTransferred","nConnected","nConsult","nConsultTransferred","nError","nOffered","nOutbound","nOutboundAbandoned","nOutboundAttempted","nOutboundConnected","nOverSla","nStateTransitionError","nTransferred","oExternalMediaCount","oServiceLevel","oServiceTarget","tAbandon","tAcd","tAcw","tAgentResponseTime","tAlert","tAnswered","tContacting","tDialing","tFlowOut","tHandle","tHeld","tHeldComplete","tIvr","tMonitoring","tNotResponding","tShortAbandon","tTalk","tTalkComplete","tUserResponseTime","tVoicemail","tWait" ]}
If there is a direct call that goes to voicemail, I get talert details and tvoicemail details\ as below
"data": [
{
"interval": "2020-09-01T06:30:00.000Z/2020-09-01T07:00:00.000Z",
"metrics": [
{
"metric": "tAlert",
"stats": {
"max": 20001,
"min": 20001,
"count": 2,
"sum": 40002
}
},
{
"metric": "tVoicemail",
"stats": {
"max": 4773,
"min": 2855,
"count": 2,
"sum": 7628
}
},
{
"metric": "oServiceTarget",
"stats": {
"current": 0.8
}
}
24hrs to 48hrs later the data changes to include tNotresponding. 24hrs to 48hrs later the TnotResponding Data disapears again. Is threre anything I am missing - it is confusing the people reading the reports.
anon90596342 | 2020-09-02 00:43:16 UTC | #2
Hi Paul,
We have informed internal teams to investigate this question. We will get back to you with feedback as soon as possible.
Thanks
system | 2020-10-03 00:43:20 UTC | #3
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This post was migrated from the old Developer Forum.
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