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  • 1.  ToAudio Playback of Number "1" incorrect for French-CA feminine

    Posted 10-23-2018 16:17
    No replies, thread closed.
    I need some help with TTS ToAudio playback of a string of digits in French (Canadian) Feminine voice. 

    I have an Outbound call flow created so that when call analysis gets an answering machine, my Play Audio sequences plays recorded voice prompts with instructions to call and leave an "Inspection ID" for the answering machine owner to call back with. The recorded audio prompts are in French feminine voice, and my ToAudio string is playing back Language.Gender.feminine, but I have been told (I am not a French speaker) that the number "1" is mispronounced as "une" rather than "un". 

    I am not sure if its a problem with my use of the ToAudio function or if its a problem with Genesys implementation of TTS and ToAudio Language.Gender.feminine case. I've got a support ticket open, but the first level engineer could barely speak English, let alone French.

    Here's the code in my Play Audio task in Architect:

    If(IsNotSetOrEmpty(Call.Contact.Inspection_Id),ToAudioTTS("Aucune inspection I D n'est disponible"),(ToAudioNumber((ToInt(Call.Contact.Inspection_Id)),Format.Number.playDigits,Language.Gender.feminine)))

    Did I use the ToAudio settings correctly? I know there is a Language.Gender.neuter and a Language.Gender.common case, but if I remember my initial build trials, those were a masculine voice. The customer wants feminine to match the recorded prompt instructions. Is this a problem with the ToAudio function not speaking "1" correctly in French feminine voice? Is there another way to do this?

    Its not the easiest thing to test. There's no debug for outbound calls I can find, and I have to run the campaign in this customer's production system to get voicemail recordings, and I can't speak or understand well the language. 

    Any advice would be appreciated.



    #Outbound
    #Unsure/Other

    ------------------------------
    Greg Beal
    ConvergeOne
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  • 2.  RE: ToAudio Playback of Number "1" incorrect for French-CA feminine

    Posted 10-23-2018 16:32
    No replies, thread closed.
    If you want it to play "un" instead of "une", use Language.Gender.masculine

    ------------------------------
    Melissa Bailey
    Genesys - Employees
    ------------------------------

    Original Message


  • 3.  RE: ToAudio Playback of Number "1" incorrect for French-CA feminine

    Posted 10-24-2018 10:32
    No replies, thread closed.
    @Melissa Bailey if I set it to ​Language.Gender.masculine the voice is a male voice isn't it? That's what I remember from my initial build tests. The customer has recorded instruction prompts in a female voice that play prior to this Inspection ID character string. They want this string to also be in a female voice. But the "1" is mispronounced by the female voice.

    ------------------------------
    Greg Beal
    ConvergeOne
    ------------------------------

    Original Message


  • 4.  RE: ToAudio Playback of Number "1" incorrect for French-CA feminine

    Posted 10-24-2018 10:51
    No replies, thread closed.
    Masculine & feminine refer to the gender of the word, not the voice being used.  French has two different words for the number one.  "un" is the masculine form of one, "une" is the feminine form of one.  Which form is used depends what the number is describing.  French nouns also have a gender.  "one desk" is "un bureau" b/c desk is masculine (don't ask me why), whereas "one chair" is "une chaise" b/c chair is feminine.  In your case, you're only playing the number and specifically want to use the masculine version.

    A couple notes:
    • French is not the only language that has genders for objects.
    • For the system prompts PureCloud provides, all prompts in a given language are recorded using the same voice, normally a female voice.  


    ------------------------------
    Melissa Bailey
    Genesys - Employees
    ------------------------------

    Original Message


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