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  • 1.  Too Many Certifications?

    Posted 3 days ago
    Edited by Mark Cains 3 days ago

    Hello all, 

    Trying to get general feedback. I have always had the mindset of the more certifications the better. As I get older and later in my career I start to ask myself is there a point to where I say Ok do I really need all of these and should I just focus on for instance the Professional Certification and a Specialty I want to focus on? To add some additional context. I currently have 4 of them. I am studying for another at the moment and will take it shortly before I have to go back and re-new my Professional certification before I start on the next one I wanted to do which would make it a total of 6. By all means not bragging at all. I am just looking for everyones thoughts on how you yourself keep up with the rotation of ever expiring certs!

    Thank you in advance for your input.


    #Certification #Training

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    Mark A. Cains
    Contact Center Engineer, Unified Communications
    Office of Information Technology (OIT)
    U.S. Department of Veterans Affairs
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  • 2.  RE: Too Many Certifications?

    Posted 3 days ago

    Hello @Mark Cains.

    For me, the certification exam is a motivation to learn new things. The study guide and labs will give you a learning path, and for me, it works very well. And in the end, having all badges is nice! 

    But there is no problem to focus on specific products or areas, for example, if you don't use WFM, it probably doesn't make sense to try for a certificate for this if you are not trying to use this product. Everything resumes in the area you want to act and become really good at it.

    I'm trying to group similar certifications so that when I need to renew, I can concentrate my studies on a similar topic.



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    Arthur Pereira Reinoldes
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    Original Message


  • 3.  RE: Too Many Certifications?

    Posted 2 days ago

    @Arthur Pereira Reinoldes

    Thanks for the feedback. Its not so much motivation or lack of wanting to learn new things as I am always doing that within the system. I do also like with previous platforms before Genesys enjoy all the Certifications/Badges. Just thinking as I get older in my career, how do I find that balance between renewing all these certs and studying for them to see if anything changes from year to year without it feeling like a second job! I don't know if I have got to that point yet or not just wanted to get everyone else's feedback on how they struggle with the idea.



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    Mark Anthony Cains
    Contact Center Engineer
    GCP - GCQM - GCS - GCO
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    Original Message


  • 4.  RE: Too Many Certifications?

    Posted 3 days ago

    Hi @Mark Cains

    My feedback would be that I agree with you and have basically asked myself if I need all of these as well.  I mean, if work requires it, then certainly.  If not and if you have the available time, I think it can be a good test of what you already know and have experience in your work environment.  If it's an area that you don't work in, say Quality Management, but you have interest in and (have the time and) maybe can provide feedback to the continuous improvement of Quality Management, then that may be something to consider. If I wasn't going to use the skills associated with any particular cert, then for me, it might not make sense to earn.  
     
    Additionally, I know that (this happened a lot a couple of decades or so ago) people can just take tests and become "paper certified" and not go beyond (<<see what I did there :-))the certification or apply it to their work environment. I've worked with Genesys Cloud CX for only 5 years and didn't receive a Beyond training license for I believe 2 1/2 years and had to learn on my own during that time (there's something to be said about trial by fire, lol).  Anyways, once I did have a Beyond training license I wanted to learn and earn everything I could because I was involved in basically everything at work.  The only one I haven't earned is the bot one, but I've built bots so, I would imagine it's not too bad but just need to take the time and earn that one.  I've never really been a test taker but have found that as long as I put the time in, they're not too difficult to earn (I know that sounds "Captain Obvious" but hey).   I recertified on Professional and Architect recently and I didn't study a lot for those, and it was fine.  
     
    A question I would have for anyone is: if you received a Beyond license, did your work environment allow for taking the trainings and earning the certifications?  If so, I'm jealous.  I basically did this all on my own time.  Granted, it was still worth it; I'm just curious.
      I hope all of this is helpful and that you and everyone here have an awesome rest of the week. 


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    Tony Whitley
    Operations Manager
    GCX-WFM, GCX-SCR, GCX-QM, GCX-OD, GCX-GCP, GCX-GCD, GCX-ARC, GCX-AI-GPE
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    Original Message


  • 5.  RE: Too Many Certifications?

    Posted 2 days ago

    Hello @Tony Whitley, thanks for your feedback. I do have the benefit of a Beyond License which I think allows for as many certifications as you can get in a year. Its the balance of maintaining daily work, studying for the exams, and keeping up with the renewing of the exams! I don't think I am to the point of being burned out on getting them yet as Genesys is very exciting to me with all the new feature sets available. I am just trying to get an idea of how other handle the situation of the ever renewal cycle!?



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    Mark Anthony Cains
    Contact Center Engineer
    GCP - GCQM - GCS - GCO
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    Original Message


  • 6.  RE: Too Many Certifications?

    Posted 2 days ago
    I completely understand the question, and I've asked myself the same thing before.
     
    In my case, I see certifications and recertifications as useful tools, especially to stay current. Genesys Cloud is constantly evolving, with weekly updates, and it's easy to miss some changes over time, especially in areas we don't work with every day.
     
    When studying for a certification, we usually have the official exam guide, but also several additional trainings by module, as well as the Resource Center. Going through those materials helps me review the platform, close knowledge gaps, and catch up on topics or updates I may have missed along the way.
     
    At the same time, I don't see a certification by itself as proof that someone is an expert. To me, it shows that the person has a good foundation and understands the main concepts, but real expertise comes from hands-on experience, troubleshooting real scenarios, working with customers, and applying that knowledge in practice. So I do think certifications are valuable, but I see them as a complement to experience, not a replacement for it.
     
    That said, I think the biggest challenge is time. I usually study during my free time, and that's a personal choice. If someone doesn't have much time available, I'd probably recommend focusing first on the core certifications, such as the Professional certification, and then on the specialties that are most relevant to their current role or career goals. After that, if they still have the time and motivation, pursuing additional certifications can still add value.
     
    Another important point is how much you actually use that knowledge. If you get certified in an area that is not part of your day-to-day work, there's a good chance some of that knowledge will fade over time. That doesn't mean the certification has no value, but it does mean you may need to be intentional about revisiting that content.
     
    So I don't think there's one right answer. For some people, fewer but more strategic certifications make the most sense. For others, especially in support roles or roles that touch many parts of the platform, maintaining a broader certification path can be very valuable. That being said, I see additional certifications as valuable, but not necessarily mandatory. It really depends on your role, your goals, your available time, and how much value that certification brings to your day-to-day work.


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    Elisson Fernandes
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    Original Message


  • 7.  RE: Too Many Certifications?

    Posted 2 days ago

    hi

    Ceritfications are a good thing to have but you can never beat real world experience !

    I find that the current certifications that only last 2 years means that you seem to be forever on an Exam threadmill.

    Darren



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    Darren Spain
    Sr. Technical Account Manager
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    Original Message


  • 8.  RE: Too Many Certifications?

    Posted 2 days ago
    Edited by Juan Sebastian Lozano 2 days ago

    Great question, Mark. I think certifications continue to have real value, especially in a platform and industry that evolve as quickly as ours.

    For me, the main benefit of renewing certifications is not just maintaining the credential itself, but using the renewal process as a structured way to stay current...

     Products, best practices, implementation approaches, and customer expectations all change over time. Renewal helps validate that our knowledge is still aligned with the current state of the platform, not just what we learned when we first certified.

    That said, I also think there is a practical balance. At some point, it may be more valuable to maintain a strong core certification and then focus selectively on the specialties most relevant to your role, customer needs, or career direction. Having many certifications can be impressive, but being able to apply that knowledge effectively in real-world scenarios is what ultimately matters most.

    My approach would be to prioritize certifications that reinforce the areas where I actively work, where customers depend on my guidance, or where I want to deepen my expertise. In that sense, renewals are less about checking a box and more about ensuring I can continue to provide accurate, current, and trusted guidance.


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    Juan Sebastian Lozano
    Principal Technical Account Manager
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    Original Message


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