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  • 1.  Topic / Intent Miner for Dutch

    Posted 08-29-2023 10:09
    Edited by Rolph Lieverse 08-29-2023 10:48
    No replies, thread closed.

    Hi, 

    Any idea when the topic (and intent) miner will be available in Dutch nl-NL?

    We are able to create topics (and intents) in this 'dialect', but there is not option to run this for this dialect.

    Currently we are implementing web messaging for one of our departments, but converstation will be primarily in Dutch. 
    Having the abality to run a topic miner (or intent miner for the flow) in Dutch language would be a must have for us.

    Thxs.


    #QualityManagement
    #Reporting/Analytics

    ------------------------------
    Rolph Lieverse
    CED Nederland B.V.
    ------------------------------



  • 2.  RE: Topic / Intent Miner for Dutch

    Posted 08-30-2023 04:45
    No replies, thread closed.

    Hi Rolph

    Thanks for your post

    For Topic Miner we don't have any specific dates at the moment for Dutch, but it is certainly a language that we want to look into

    It would be really useful to have an idea covering this in the portal: https://genesyscloud.ideas.aha.io/ideas/ so that we're able to track

    Thanks

    Andy



    ------------------------------
    Andy Boland
    Genesys - Employees
    ------------------------------

    Original Message


  • 3.  RE: Topic / Intent Miner for Dutch

    Posted 08-30-2023 04:59
    No replies, thread closed.

    Hi Andy,

    Thanks for the reply. 
    I have created idea: Topic Miner in Dutch language (NL-nl) | Genesys Cloud Ideas Portal (aha.io)

    But I must say that when you create the option to create topics in NL-nl (Dutch language), it is kind of strange that the topic miner does not work for this dialect.

    Thxs.



    ------------------------------
    Rolph Lieverse
    CED Nederland B.V.
    ------------------------------

    Original Message


  • 4.  RE: Topic / Intent Miner for Dutch

    Posted 08-30-2023 05:19
    No replies, thread closed.

    Thanks Rolph, that's great

    Also thanks for the feedback. We do develop these separately, and try to bring things like Topic Spotting as early as possible

    I'll work on the idea you've created, thanks for creating it

    Thanks

    Andy



    ------------------------------
    Andy Boland
    Genesys - Employees
    ------------------------------

    Original Message


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