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  • 1.  Topic Miner on specific list of Contacts

    Posted 5 days ago

    Is it possible to run a Topic miner on a list of conversation IDs? If not, can this functionality be added? 


    #Reporting/Analytics

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    Joshua McNulty
    NA
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  • 2.  RE: Topic Miner on specific list of Contacts
    Best Answer

    Posted 5 days ago

    Good Day Joshua

    Currently Topic miner can only be configured at a queue level - https://help.genesys.cloud/articles/add-a-new-topic-miner/

    I had a look on the Ideas portal but did not find anything.  Unless someone else provides additional info I would recommend adding an Idea for this request - https://genesyscloud.ideas.aha.io/ideas

    Regards



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    Stephan Taljaard
    EMBEDIT s.r.o
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  • 3.  RE: Topic Miner on specific list of Contacts

    Posted 5 days ago

    Good Morning Stephan, thank you! I've summitted the Idea 

    If you or anyone else would find value in this idea, I've included the link:
    Topic Miner for specific list of contacts | Genesys Cloud Ideas Portal



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    Joshua McNulty
    NA
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