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  • 1.  Topic Miner on specific list of Contacts

    Posted 26 days ago

    Is it possible to run a Topic miner on a list of conversation IDs? If not, can this functionality be added? 


    #Reporting/Analytics

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    Joshua McNulty
    NA
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  • 2.  RE: Topic Miner on specific list of Contacts
    Best Answer

    Posted 26 days ago

    Good Day Joshua

    Currently Topic miner can only be configured at a queue level - https://help.genesys.cloud/articles/add-a-new-topic-miner/

    I had a look on the Ideas portal but did not find anything.  Unless someone else provides additional info I would recommend adding an Idea for this request - https://genesyscloud.ideas.aha.io/ideas

    Regards



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    Stephan Taljaard
    EMBEDIT s.r.o
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  • 3.  RE: Topic Miner on specific list of Contacts

    Posted 26 days ago

    Good Morning Stephan, thank you! I've summitted the Idea 

    If you or anyone else would find value in this idea, I've included the link:
    Topic Miner for specific list of contacts | Genesys Cloud Ideas Portal



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    Joshua McNulty
    NA
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