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Today we're excited to announce that Topic Spotting is supported in Norwegian, Finnish, Danish, Swedish and Hebrew!
Additionally, you're now able to add our Out-of-the-box Default Topics for these languages, to help you get your Speech & Text Analytics set up and working really quickly.
As with other languages, you'll also be able to tailor Topics to your specific company needs and start getting insights for these Topics in Topic Trends, Agent/Queue/Flow Topic views and Content Search
For more information on Topics please review the details in our Reource Center: https://help.mypurecloud.com/articles/about-programs-topics-and-phrases/
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Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.