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  • 1.  Topic Trend View does not display topics for digital media

    Posted 10-04-2024 10:53
    No replies, thread closed.

    Hello community. 

    I am not sure if this is functionality issue, or a defect, but Topics Trend view does not populate topics for digital media (emails and messaging) when filtered to it. I can see topic names in transaction and in Content Search view for both, when filter just to that media type. 

    Please advise.

    Thank you,

    Larissa


    #SpeechandTextAnalytics

    ------------------------------
    Larissa Casebolt
    Macy's Systems and Technology, Inc.
    ------------------------------


  • 2.  RE: Topic Trend View does not display topics for digital media

    Posted 10-06-2024 03:57
    No replies, thread closed.

    Hey Larissa,

    What do you mean by doesn't populate the topics? Could you maybe attach a screenshot so I can better understand the issue and advise accordingly? 

    Thanks!



    ------------------------------
    Adi Goodman
    Genesys - Employees
    ------------------------------



  • 3.  RE: Topic Trend View does not display topics for digital media

    Posted 10-09-2024 10:17
    No replies, thread closed.

    Hi Adi. 

    It looks like topic trends was showing topics for messaging and email through 10/5 but not after. 

    Below is a screenshot from10/6/24;first is from the content search view and second from topic trend view.

    Thank you,

    Larissa



    ------------------------------
    Larissa Casebolt
    Macy's Systems and Technology, Inc.
    ------------------------------

    Original Message


  • 4.  RE: Topic Trend View does not display topics for digital media

    Posted 10-10-2024 02:27
    No replies, thread closed.

    Hi Larissa,

    Messaging and email are digital asynchronous interactions which need 72 hours to be fully analyzed by Speech & Text Analytics, which is why the last 2 days were not available to you yet in Topic Trends.

    Thanks,



    ------------------------------
    Adi Goodman
    Genesys - Employees
    ------------------------------

    Original Message


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