Genesys Cloud - Main

Good day, is there a way to export out-of-box topics and utterances to .csv for review purposes from Genesys cloud?  Is it only available API or can you do it in the front end?  Our previous cloud system allowed it, but I cannot find a similar function in genesys cloud.

Hi Melinda! I moved this discussion to the "Genesys Cloud Main" community. There you are more likely to receive a response to this question. Thank you!

Good day, is there a way to export out-of-box topics and utterances to .csv for review purposes from Genesys cloud?  Is it only available API or can you do it in the front end?  Our previous cloud system allowed it, but I cannot find a similar function in genesys cloud.

Morning Nicole, is there no one from Genesys that can answer my question?

Hi Melinda! I moved this discussion to the "Genesys Cloud Main" community. There you are more likely to receive a response to this question. Thank you!

Good day, is there a way to export out-of-box topics and utterances to .csv for review purposes from Genesys cloud?  Is it only available API or can you do it in the front end?  Our previous cloud system allowed it, but I cannot find a similar function in genesys cloud.

@George Ganahl - do you know the answer to Melinda's question? Or someone who would know? 

------------------------------
Nicole Milliken
Genesys - Employees

Original Message:
Sent: 05-24-2024 02:56
From: Melinda van den Heever
Subject: Topics and utterances

Morning Nicole, is there no one from Genesys that can answer my question?

------------------------------
Melinda van den Heever
Vodacom SA

Original Message:
Sent: 05-21-2024 09:55
From: Nicole Milliken
Subject: Topics and utterances

Hi Melinda! I moved this discussion to the "Genesys Cloud Main" community. There you are more likely to receive a response to this question. Thank you!

------------------------------
Nicole Milliken
Genesys - Employees

Original Message:
Sent: 05-21-2024 07:24
From: Melinda van den Heever
Subject: Topics and utterances

Good day, is there a way to export out-of-box topics and utterances to .csv for review purposes from Genesys cloud?  Is it only available API or can you do it in the front end?  Our previous cloud system allowed it, but I cannot find a similar function in genesys cloud.

------------------------------
Melinda van den Heever
Vodacom SA
------------------------------

Good day, is there a way to export out-of-box topics and utterances to .csv for review purposes from Genesys cloud?  Is it only available API or can you do it in the front end?  Our previous cloud system allowed it, but I cannot find a similar function in genesys cloud.

Unfortunately, nothing in the Admin UI, no.

The closest you get is a list of the topics on the Resource Center https://help.mypurecloud.com/articles/out-of-the-box-topics/

But that's only part of what you are looking for, correct?

The only way I know is via the API. Probably easier using the CLI https://developer.genesys.cloud/devapps/cli/ 

Good day, is there a way to export out-of-box topics and utterances to .csv for review purposes from Genesys cloud?  Is it only available API or can you do it in the front end?  Our previous cloud system allowed it, but I cannot find a similar function in genesys cloud.