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  • 1.  Track Internal Transfers

    Posted 04-28-2025 14:07
    No replies, thread closed.

    Hi - Wondering if anyone knows a way of getting the count of calls that are transferred internally between different queues (within same divisions) and also between different divisions? 

    Thanks! 


    #Reporting/Analytics

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    Suyog
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  • 2.  RE: Track Internal Transfers

    Posted 04-29-2025 13:59
    No replies, thread closed.

    Hello Suyog,

    I've moved your question over to our Reporting and Analytics Community. Hopefully one of the experts there will know how to pull this information for you.



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    Jason Kleitz
    Online Community Manager/Moderator
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    Original Message


  • 3.  RE: Track Internal Transfers
    Best Answer

    Posted 05-01-2025 12:16
    No replies, thread closed.

    Hi Soyog,

    There is an idea: Transfer Reporting that may be what you are looking for.

    There is no report currently that shows specific transfer locations by queue to queue etc



    ------------------------------
    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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    Original Message


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