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  • 1.  Tracking Configuration changes in Architect Flows

    Posted 3 hours ago
    Edited by Filip Thomas Vestergaard Poswiata 2 hours ago

    Hi all,

    I am currently looking for a way to track changes made inside architecture  - so basically to understand what changes that was made in a particular published flow. As of know, I don't see this option available, but I may have missed it somewhere. Or perhaps it is on the roadmap? Using the version history, or audit viewer, simply tells me that changes were made, but now what exactly. 

    So. does anyone know if there is a native audit or change log feature in Genesys for this purpose? 

    Any insights, tips, or documentation references would be greatly appreciated!

    Thank you in advance for your help.


    #ArchitectandDesign

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    Filip Thomas Poswiata-Gjedde
    Contact Center Manager
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  • 2.  RE: Tracking Configuration changes in Architect Flows

    Posted 2 hours ago

    Hi Filip,

    Unfortunately, I'm not aware of any native way to see exactly what was changed in the flow.



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    Camila Meneghini
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  • 3.  RE: Tracking Configuration changes in Architect Flows
    Best Answer

    Posted an hour ago

    Good Day @Filip Thomas Vestergaard Poswiata

    I found the following Idea on the Aha Ideas Portal that is currently in "Under PM Review" status - https://genesyscloud.ideas.aha.io/ideas/SSA-I-419

    Would suggest voting on this idea as well.


    What you can do is, export the previous version and the current version as a Yaml file and open both in Notepad++ or any other tool.  Use the compare feature to see the difference between the 2.

    Hope this helps.

    Regards



    ------------------------------
    Stephan Taljaard
    EMBEDIT s.r.o
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  • 4.  RE: Tracking Configuration changes in Architect Flows

    Posted an hour ago

    Hi @Stephan Taljaard

    Thanks a lot - will go and vote straight away! 

    And thanks for the tip - will have a look at this one :)



    ------------------------------
    Filip Vestergaard Poswiata-Gjedde
    Contact Center Manager
    ------------------------------

    Original Message


  • 5.  RE: Tracking Configuration changes in Architect Flows

    Posted an hour ago

    Hi Filip

    No problem,  happy to assist.

    Regards



    ------------------------------
    Stephan Taljaard
    EMBEDIT s.r.o
    ------------------------------

    Original Message


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