Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.
  • 1.  Tracking metric

    Posted 08-11-2021 08:03
    No replies, thread closed.

    Hello All-Can someone advise what report can be used to "flow-outs" metric? I need to track how many calls are missed by individual reps. Existing reports can be filtered to track "alert-no answer" metric however,  this information doesn't seem accurate for capturing missed calls. Maybe there's already a report template available to track "flow-outs" or can this metric be filtered on any existing report? Any assistance would be helpful.


    #Reporting/Analytics

    ------------------------------
    Robert Dinkins
    Kennametal Inc.
    ------------------------------