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  • 1.  training.mypurecloud.com

    Posted 05-04-2017 16:53
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    I am always surprised at the number of companies that don't use wrap-up codes.  This is an easy way to identify where changes need to happen that can improve your customer's experience and your agents' efficiency!  Take a look in our training.  https://training.mypurecloud.com/lesson/wrap-up-codes/ 



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