Genesys Cloud - Main

Hi all,

We have a couple of agents that sometimes (not all agents and not all of the time which is a pain in the butt to find the problem) have transfer buttons that do nothing at all. Not all agents have this and I haven't heard of anyone else in the world having these problems. Is this something only we have a problem with? It's only the queue tranfer buttons, not when they are called direct (not through queue).

We logged a ticket with Genesys (through our partner) and they are looking into it, but since it's hard to reproduce I'd like to hear others have the same issues. Either that or we are doing something very strange.

Hi Martijn,

Be interested to see if others in the Community have experienced this.  My first thought would be permissions/division related, but the easiest way to see this is the logs.  Have you noted if its a specific set of agents or if it is completely random when it happens? Are they using desktop app/browser/embeddable framework etc?

Hi all,

We have a couple of agents that sometimes (not all agents and not all of the time which is a pain in the butt to find the problem) have transfer buttons that do nothing at all. Not all agents have this and I haven't heard of anyone else in the world having these problems. Is this something only we have a problem with? It's only the queue tranfer buttons, not when they are called direct (not through queue).

We logged a ticket with Genesys (through our partner) and they are looking into it, but since it's hard to reproduce I'd like to hear others have the same issues. Either that or we are doing something very strange.

Hi all,

We have a couple of agents that sometimes (not all agents and not all of the time which is a pain in the butt to find the problem) have transfer buttons that do nothing at all. Not all agents have this and I haven't heard of anyone else in the world having these problems. Is this something only we have a problem with? It's only the queue tranfer buttons, not when they are called direct (not through queue).

We logged a ticket with Genesys (through our partner) and they are looking into it, but since it's hard to reproduce I'd like to hear others have the same issues. Either that or we are doing something very strange.

Hi Martijn,

I had 2 agents with a similar problem, but a little bit different. Sometimes their buttons did not seem to work, but it was just their UI that did not update. We were not able to solve this problem, not even with a case at Genesys.

Hi all,

We have a couple of agents that sometimes (not all agents and not all of the time which is a pain in the butt to find the problem) have transfer buttons that do nothing at all. Not all agents have this and I haven't heard of anyone else in the world having these problems. Is this something only we have a problem with? It's only the queue tranfer buttons, not when they are called direct (not through queue).

We logged a ticket with Genesys (through our partner) and they are looking into it, but since it's hard to reproduce I'd like to hear others have the same issues. Either that or we are doing something very strange.

Hi all,

We have a couple of agents that sometimes (not all agents and not all of the time which is a pain in the butt to find the problem) have transfer buttons that do nothing at all. Not all agents have this and I haven't heard of anyone else in the world having these problems. Is this something only we have a problem with? It's only the queue tranfer buttons, not when they are called direct (not through queue).

We logged a ticket with Genesys (through our partner) and they are looking into it, but since it's hard to reproduce I'd like to hear others have the same issues. Either that or we are doing something very strange.

Hi Martijn, 

Hi all,

We have a couple of agents that sometimes (not all agents and not all of the time which is a pain in the butt to find the problem) have transfer buttons that do nothing at all. Not all agents have this and I haven't heard of anyone else in the world having these problems. Is this something only we have a problem with? It's only the queue tranfer buttons, not when they are called direct (not through queue).

We logged a ticket with Genesys (through our partner) and they are looking into it, but since it's hard to reproduce I'd like to hear others have the same issues. Either that or we are doing something very strange.

Hi Cindy,

Thanks for your reply, we were begining to think we were the only ones in the world which would be crazy. Good to hear that the problem fixed it self on your end.

Hi Martijn, 

Hi all,

We have a couple of agents that sometimes (not all agents and not all of the time which is a pain in the butt to find the problem) have transfer buttons that do nothing at all. Not all agents have this and I haven't heard of anyone else in the world having these problems. Is this something only we have a problem with? It's only the queue tranfer buttons, not when they are called direct (not through queue).

We logged a ticket with Genesys (through our partner) and they are looking into it, but since it's hard to reproduce I'd like to hear others have the same issues. Either that or we are doing something very strange.

Hi Martijn, 

We have this same issue sporadically as well. 

Hi Cindy,

Thanks for your reply, we were begining to think we were the only ones in the world which would be crazy. Good to hear that the problem fixed it self on your end.

Hi Martijn, 

Hi all,

We have a couple of agents that sometimes (not all agents and not all of the time which is a pain in the butt to find the problem) have transfer buttons that do nothing at all. Not all agents have this and I haven't heard of anyone else in the world having these problems. Is this something only we have a problem with? It's only the queue tranfer buttons, not when they are called direct (not through queue).

We logged a ticket with Genesys (through our partner) and they are looking into it, but since it's hard to reproduce I'd like to hear others have the same issues. Either that or we are doing something very strange.