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  • 1.  Tranfer buttons not working (sometimes)

    Posted 02-23-2026 03:15

    Hi all,

    We have a couple of agents that sometimes (not all agents and not all of the time which is a pain in the butt to find the problem) have transfer buttons that do nothing at all. Not all agents have this and I haven't heard of anyone else in the world having these problems. Is this something only we have a problem with? It's only the queue tranfer buttons, not when they are called direct (not through queue).

    We logged a ticket with Genesys (through our partner) and they are looking into it, but since it's hard to reproduce I'd like to hear others have the same issues. Either that or we are doing something very strange.


    #Telephony
    #Unsure/Other

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    Martijn Bos
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  • 2.  RE: Tranfer buttons not working (sometimes)

    Posted 02-23-2026 10:26

    Hi Martijn,

    Be interested to see if others in the Community have experienced this.  My first thought would be permissions/division related, but the easiest way to see this is the logs.  Have you noted if its a specific set of agents or if it is completely random when it happens? Are they using desktop app/browser/embeddable framework etc?



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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  • 3.  RE: Tranfer buttons not working (sometimes)

    Posted 02-23-2026 10:40

    It's 2 users that have the problem. They use the same hardware as their collegues and have the same permissions. We tried providing them with a new laptop but no luck. 

    If it was permissions I would expect everyone to have these problems. If it was hardware I would assume it would be fixed when they received new hardware. 

    We tried a lot and now it's in the hands of Genesys (the logs did not provide a clue). So I'm just curious if we are the only ones in the world? 



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    Martijn Bos
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    Original Message


  • 4.  RE: Tranfer buttons not working (sometimes)

    Posted 02-24-2026 01:42

    Hi Martijn,

    I had 2 agents with a similar problem, but a little bit different. Sometimes their buttons did not seem to work, but it was just their UI that did not update. We were not able to solve this problem, not even with a case at Genesys.



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    Christoph Domaschke
    Produktmanager Kunden-Dialog-Center
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  • 5.  RE: Tranfer buttons not working (sometimes)

    Posted 02-24-2026 02:12

    Hi Christoph, 

    That sounds the same as the problem we are having. The UI buttons are there, but they don't do anything.



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    Martijn Bos
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    Original Message


  • 6.  RE: Tranfer buttons not working (sometimes)
    Best Answer

    Posted 02-24-2026 08:28

    Hi Martijn, 

    We encountered the same issue on our side: 1 or 2 agents experiencing the problem, where the buttons don't do anything even though they are there, visible, and not greyed out.
    We tried everything-clearing the cache, changing the computer, sending the logs to our partner-and by the time they got back to us, the problem had stopped on its own.


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    Cindy Dallaire
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  • 7.  RE: Tranfer buttons not working (sometimes)

    Posted 02-24-2026 08:33

    Hi Cindy,

    Thanks for your reply, we were begining to think we were the only ones in the world which would be crazy. Good to hear that the problem fixed it self on your end.



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    Martijn Bos
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    Original Message


  • 8.  RE: Tranfer buttons not working (sometimes)

    Posted 02-24-2026 09:46

    Hi Martijn, 

    We have this same issue sporadically as well. 



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    [Matt] [Pleus]
    [Business Systems Analyst]
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    Original Message


  • 9.  RE: Tranfer buttons not working (sometimes)

    Posted 02-24-2026 09:54

    Thank you for sharing Matthew.



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    Martijn Bos
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    Original Message


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