BScott | 2021-05-13 04:18:01 UTC | #1
Hi,
We're extracting transcripts for inbound voice & async messages (WhatsApp & Facebook Messenger).
A few months back, when the Speech and Text API endpoint was first released, it only supported voice, so we set off using that endpoint for voice /api/v2/speechandtextanalytics/conversations/{conversationId}/communications/{communicationId}/transcripturl and for async we used /api/v2/conversations/{conversationId}/recordings/{recordingId}
Just discovered this week, we can now also retrieve the async messages from the speechandtextanalytics endpoint. This is the preference to save having different logic for each channel; especially for transform.
My questions are:
- is the supported / released by Genesys (nothing in release notes about digital media being added to the endpoint)
- is it fully implemented yet, or still being developed?
- testing so far shows that some async conversations have a "recordings transcript" but not a "speech and text transcript". Still working to root cause on that one.
system | 2021-06-13 04:18:04 UTC | #2
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