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Transcription accuracy issue with Copilot (Dictionary term not resolving)

  • 1.  Transcription accuracy issue with Copilot (Dictionary term not resolving)

    Posted 2 hours ago

    Hi everyone,

    We are currently using Agent Copilot and have identified an issue with transcription accuracy.

    For example, the word "Okta" is being transcribed as "Octa" in the interaction transcript, and this then carries through to the Copilot-generated summary.

    We have already added "Okta" in Dictionary Management, however it is still not being picked up correctly in the transcript or summary.

    Has anyone experienced a similar issue?
    Is there a way to improve transcription accuracy for specific terms?

    Appreciate any guidance.

    Thanks!


    #AICopilot(Agent,SupervisorAdmin)

    ------------------------------
    Phaneendra
    Technical Solutions Consultant
    Monash University
    Australia
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