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  • 1.  Transcription View Roles & Permissions

    Posted 02-04-2025 13:50
    No replies, thread closed.

    Where can I find exactly the roles and permissions that I can assign to an agent to view the transcription?


    #Implementation
    #SystemAdministration

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    John Francis
    NA
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  • 2.  RE: Transcription View Roles & Permissions
    Best Answer

    Posted 02-04-2025 15:52
    No replies, thread closed.

    Hello John,

    Hello John,

    You should be able to find the permissions associated with transcripts under the Prerequisites section of the following article.:

    https://help.mypurecloud.com/articles/work-with-a-voice-transcript



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    Jason Kleitz
    Online Community Manager/Moderator
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