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  • 1.  Transfer a Call to Person's Voice Mail box

    Posted 08-13-2020 15:44
    No replies, thread closed.
    Dear Experts,

    We are looking to build custom script for PureCloud to interact with Dynamics 365 pulling data (no further interaction with D365). 
    One of the usecase is to transfer the caller directly to another person's voicemail box. The voicemail server is a 3rd party application and the voicemail box length is 4 digits. Could a transfer to voicemail button be created wihich transfers the call to a voicemail server with voicemail box appended with pause character like #. 

    Thanks for your time and assistance.

    Kind Regards, 

    Saravan


    ​
    #Routing(ACD/IVR)
    #Telephony

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    Saravanan Victory Shanmugam
    Individual Only Contact Account
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  • 2.  RE: Transfer a Call to Person's Voice Mail box

    Posted 08-15-2020 20:27
    No replies, thread closed.
    Not currently.  Also, it does not look promising:

    Add support for pauses and extensions in dial strings

    PureCloud currently has limited support for dial strings involving pauses and extensions. It is handled at the UI level with in-band DTMF staggered by the UI. This idea is to add support to the Edge MakeCall command such that dial strings could b...
    Created 02 Mar 17:03 by Alan Lanteigne
    Inbound (Genesys Cloud)
     1Not Currently Planned


    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 3.  RE: Transfer a Call to Person's Voice Mail box

    Posted 08-24-2020 09:40
    No replies, thread closed.
    Thanks Robert.. Much appreciate it..

    ------------------------------
    Saravanan Victory Shanmugam
    Individual Only Contact Account
    ------------------------------

    Original Message


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