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Transfer Agent to Agent from Transfer API

  • 1.  Transfer Agent to Agent from Transfer API

    Posted 06-05-2025 18:15

    Nathan_Tossens | 2019-05-08 07:14:39 UTC | #1

    Hello there :slight_smile:

    Currently trying to transfer a call from an agent to another agent via the API. I'm trying to do this via POSTMAN for the moment for test purpose.

    Here is my problem, I call with my mobile, get to a queue, then answer with my agent.

    I get the conversation ID via the popup scirpt.

    Then I call the get : api/v2/analytics/conversations/ to get the participants.

    Aftewards I want to transfer the call so I do a POST on :

    api/v2/conversations/calls/{conversationIDFromPopUp}/participants/{userID purpose=agent}/replace

    and the body of the post :

    { "userId": "id of a queue or agent" }

    the answer I get :

    { "status": 404, "code": "not.found", "message": "Unable to determine the participant.", "contextId": "xxxxxxx", "details": [], "errors": [] }

    Any idea?

    Thanks in advance.

    Kind regards,

    NT

    tim.smith | 2019-05-09 14:26:36 UTC | #2

    What's the actual API endpoint you're calling? The example provided above isn't valid. The parameter after participants/ must be the participant ID, not the user id.

    Nathan_Tossens | 2019-05-10 08:50:17 UTC | #3

    Indeed was using userID instead of participantID, problem solved :)

    Thanks Tim

    system | 2019-06-10 08:50:23 UTC | #4

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 5099



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