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  • 1.  Transfer modal (or view) in Genesys Cloud Embeddable Framework

    Posted 05-26-2026 11:10

    Hello,

    I'm working on a Genesys Cloud Embeddable Framework, and I would like to know if the "Transfer" popup (as shown in the first screenshot of the Consult transfer a call in embedded clients documentation) can be opened up with an action like the "New Interaction" one (as shown in the first screenshot Make a call in the client documentation)?

    The "New Interaction" view is opened with a setView action and view name newInteraction parameter as described here, but I can't find something similar for "Transfer".

    Is there a way to do it? Or could this be implemented in the future?


    #EmbeddableFramework

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    Cédric Gouraud
    NA
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  • 2.  RE: Transfer modal (or view) in Genesys Cloud Embeddable Framework

    Posted 15 hours ago

    I brought up the following idea: EPTPD-I-136.



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    Cédric Gouraud
    NA
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