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  • 1.  Transfer set percentage of calls to external number

    Posted 06-23-2021 07:19
    No replies, thread closed.

    Hello everyone.

    For one of our upcoming deployments, we need to send some percentage of calls coming to a flow to external number. I was thinking of doing it with a simple counter in Architect, but… I just realized that variables are working only for each call session, so next call doesn't see the value left by previous call.

    So, please help me, is there any way of storing the value somewhere in PureCloud, or maybe there's a way of handling it differently. To make it more interesting, I can't use AWS for this, so no lambda, dynamo, or s3 bucket :-(

    I'd appreciate any hints on how to approach it.

    BR
    Piotr


    #Routing(ACD/IVR)

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    Piotr Danielewski
    EY Global Services Limited
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  • 2.  RE: Transfer set percentage of calls to external number

    Posted 06-23-2021 08:45
    No replies, thread closed.
    Hi,

    See this thread - some good ideas here: https://community.genesys.com/digestviewer29/viewthread?GroupId=19&MessageKey=2d03ea05-c9eb-482e-8607-769f71349a27&CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=digestviewer#bm2d03ea05-c9eb-482e-8607-769f71349a27

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    Dan Fontaine
    ConvergeOne, Inc.
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  • 3.  RE: Transfer set percentage of calls to external number

    Posted 06-25-2021 02:42
    No replies, thread closed.
    thank you!

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    Piotr Danielewski
    EY Global Services Limited
    ------------------------------

    Original Message


  • 4.  RE: Transfer set percentage of calls to external number

    Posted 06-28-2021 02:15
    No replies, thread closed.
    Hi there,
    i achieved this by righting a counter into a Data Table.
    i have a integer in a Data Table which i get with every call and add 1 (counter)
    I have another 2 integers set to 8 and 2 for 80 | 20 split
    when counter id <= 8, i route to point A
    when counter is > 8 and <= 10, i route to point B
    when counter = 10, i reset the counter to 0
    this is not the best way but was the closes i got

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    Reginald Sheraton
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