Anna_B | 2019-06-05 12:19:45 UTC | #1
Hello, is it possible to execute the ACD transfer to a specific skill within a queue, by API? We only found as available, the /api/v2/conversations/calls/{conversationId}/participants/{participantId}/consult, and the skill input parameter is not included.
Thanks for your time. Best Regards.
tim.smith | 2019-06-05 16:51:42 UTC | #2
Unfortunately, you cannot manipulate the ACD routing of a conversation via API. You must use some combination of Architect, bullseye routing, and in-queue flows to handle ACD settings. The agent can initiate a transfer via API, but routing information other than the queue can't be attached to it. If you have questions about configuring ACD (base product configuration), the PureCloud Community Forum is a better place for those questions.
You can request APIs to control ACD processes and share your use case at https://purecloud.ideas.aha.io/ideas.
Anna_B | 2019-06-05 16:54:29 UTC | #3
Thanks Tim, you answer my question, it was just a doubt about the scope of the transfer API.
system | 2019-07-06 16:57:03 UTC | #4
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This post was migrated from the old Developer Forum.
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