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Transfer to external number E.164 from Architect outbound Flow and play message

  • 1.  Transfer to external number E.164 from Architect outbound Flow and play message

    Posted 7 days ago

    Hi Team,
    I have an outbound flow initiated by Genesys Dialer, The call will land into 3x queues based on skill from contact list, in case there is no agent available after 1 min i want to transfer the call the supervisor CellPhone# E.164  once he received the call we want Genesys Flow to paly message saying "Currently there are is available agent in queue name ABC." and then disconnect the call.

    I have done the above with only one issue not able to allow the supervisor to hear the above message from call flow, any one can help please?

    Thx


    #Outbound
    #Routing(ACD/IVR)
    #Telephony

    ------------------------------
    Mahmoud Alshobaki
    Senior Consultant
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  • 2.  RE: Transfer to external number E.164 from Architect outbound Flow and play message
    Best Answer

    Posted 7 days ago

    Hi Mahmoud,

    I'm assuming you are queueing the interactions for a minute, so there is a In-Queue Call Flow involved, right?

    After 1 minute in the in-queue flow you are transferring to the supervisor's mobile phone. Is that correct?

    I'm not sure if there is a way for him to listen to any audio in that case. I haven't seen this scenario before.

    If the supervisor was taking an internal call you could use the "Set Whisper Audio" component to play the prompt to him.. But that doesn't seem to be your scenario.



    ------------------------------
    Marcello Jabur
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    Original Message


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