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  • 1.  Transfer to IVR when agent hangs

    Posted 02-27-2019 15:36
    No replies, thread closed.
    Hello 

    I would like to transfer the customer to an IVR when agent hangs the call. I know that agent can do it manually from his/her script, but I would like this to happen automatically when the call ends, or rather when the agent hangs up.

    Thank you!


    #Routing(ACD/IVR)

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    Ricardo Delgado
    Global Networks Solutions S.A.
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  • 2.  RE: Transfer to IVR when agent hangs

    Posted 02-27-2019 17:10
    No replies, thread closed.
    It's not currently possible.  This idea sounds like what you want: https://purecloud.ideas.aha.io/ideas/CLPLA-I-626

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    Melissa Bailey
    Genesys - Employees
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    Original Message


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