Genesys Cloud - Main

"Is there a way to setup this interaction and not select a DTMF" - Yes you don't need to a have a menu as a starting task. You can create a task and then set it as the starting item. eg

You can then, if you want still ask the customer to press 1, or not up to you. eg:

I see you are transferring to ACD, but using UUIData, so not sure what that is being used for, but the flow above as is, without knowing anything else, looks like yes it would go to the Survey Transfer flow if the agent disconnects the call and the customer stays on. What happens in that flow is another story of course. 

Hi Anton

I will definitely try creating a task and provide feedback. I do not want client to select any digits at all I want the client to be transferred to survey after agent disconnects. I am transferring to 3rd party so not in the same org. The UUIData (for transfers) is just to pass through call information like client number, agent queue and etc to 3rd party application (survey) to map the call to an agent. 

"Is there a way to setup this interaction and not select a DTMF" - Yes you don't need to a have a menu as a starting task. You can create a task and then set it as the starting item. eg

You can then, if you want still ask the customer to press 1, or not up to you. eg:

I see you are transferring to ACD, but using UUIData, so not sure what that is being used for, but the flow above as is, without knowing anything else, looks like yes it would go to the Survey Transfer flow if the agent disconnects the call and the customer stays on. What happens in that flow is another story of course. 

Hi Anton

This worked thank you very much.

Hi Anton

I will definitely try creating a task and provide feedback. I do not want client to select any digits at all I want the client to be transferred to survey after agent disconnects. I am transferring to 3rd party so not in the same org. The UUIData (for transfers) is just to pass through call information like client number, agent queue and etc to 3rd party application (survey) to map the call to an agent. 

"Is there a way to setup this interaction and not select a DTMF" - Yes you don't need to a have a menu as a starting task. You can create a task and then set it as the starting item. eg

You can then, if you want still ask the customer to press 1, or not up to you. eg:

I see you are transferring to ACD, but using UUIData, so not sure what that is being used for, but the flow above as is, without knowing anything else, looks like yes it would go to the Survey Transfer flow if the agent disconnects the call and the customer stays on. What happens in that flow is another story of course.