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  • 1.  TRANSFER TO VOICEMAIL OF DIFFERENT QUEUE

    Posted 08-07-2019 12:24
    No replies, thread closed.
    Hello,
    I need transfer the inbound call to voicemail when there are not available agents on queue.
    But the voicemail can not be the voicemail of the current queue, if no, the transfer must be to voicemail of a queue different to original.
    Is posible that?
    #Routing(ACD/IVR)

    ------------------------------
    Gladys Galabay
    High Telecommunications Sociedad de Telecomunicaciones Cia. Ltda.
    ------------------------------


  • 2.  RE: TRANSFER TO VOICEMAIL OF DIFFERENT QUEUE
    Best Answer

    Posted 08-07-2019 12:34
    No replies, thread closed.
    Instead of the Transfer to Voicemail action in your In-Queue Call flow, have you tried a Transfer to Flow action to transfer the call to an Inbound Call flow? In an Inbound Call flow the Transfer to Voicemail action lets you choose the queue.

    ------------------------------
    George Ganahl CCXP, GCP
    Principal Technology Consultant
    Genesys
    ------------------------------

    Original Message


  • 3.  RE: TRANSFER TO VOICEMAIL OF DIFFERENT QUEUE

    Posted 08-07-2019 17:26
    No replies, thread closed.
    Thanks @George Ganahl
    This is a solution!!!
    ​

    ------------------------------
    Gladys Galabay
    High Telecommunications Sociedad de Telecomunicaciones Cia. Ltda.
    ------------------------------

    Original Message


  • 4.  RE: TRANSFER TO VOICEMAIL OF DIFFERENT QUEUE

    Posted 08-07-2019 17:29
    No replies, thread closed.
    Great! Glad it helped.

    ------------------------------
    George Ganahl CCXP, GCP
    Principal Technology Consultant
    Genesys
    ------------------------------

    Original Message


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