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  • 1.  Transfering to number from flow using Genesys Voice

    Posted 03-19-2021 07:32
    No replies, thread closed.
    Hi Guys,

    We are having an issue seeting up a simple transfer to number on a failure route within Archtiect when using Genesys Voice.

    We have a test lab with BYOC trunks and the same setup works without issue there.

    #Implementation


  • 2.  RE: Transfering to number from flow using Genesys Voice

    Posted 03-19-2021 11:32
    No replies, thread closed.
    Could you explain a little more.  Are you saying the same flow works for BYOC but not for voice?  Are you sending out a specific number as the OLI?


    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: Transfering to number from flow using Genesys Voice

    Posted 03-19-2021 11:51
    No replies, thread closed.
    Hi Robert,

    Thanks for the reply. It is a very simple transfer to number block:


    It works on BYOC but we cannot get this working on Genesys Voice. Calls fail every time.

    Thanks


  • 4.  RE: Transfering to number from flow using Genesys Voice

    Posted 03-19-2021 12:30
    No replies, thread closed.
    Just a couple of things.  Can try using the Release Link Transfer and adjusting the timeout value?  Does it fail immediately or after a period of time ringing?

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 5.  RE: Transfering to number from flow using Genesys Voice

    Posted 03-21-2021 05:12
    No replies, thread closed.
    Hi
    I had the same issue Gensys Cloud Voice.
    After investigation the problem was solved by Genesys with their underlying Telco Provider. Basically it was a SIP message not handled properly.
    The funny thing > during my tests, I discovered that the problem happened only with a special range on numbers
    Meaning > you are using correctly Architect, just open a case a Genesys and they will investigation the signaling 
    I hope it helps


    ------------------------------
    Gennaro Montanino
    ------------------------------



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