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Transferred Emails and Wrap Codes

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  • 1.  Transferred Emails and Wrap Codes

    Posted 08-10-2020 11:03
    No replies, thread closed.
    I am getting ready to do some testing around this, but was curious if anyone else has seen this behavior. If an email interaction is routed to one queue, then transferred out to another, the interaction seems to keep the first queues Wrap Codes. Has anyone else noticed this?
    #Routing(ACD/IVR)

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    Angelia Harper
    Avtex Solutions, LLC
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