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  • 1.  Transferring to Secure Flow with Script Button

    Posted 06-14-2021 11:39
    No replies, thread closed.
    Hi all,

    I'm trying to create a script button to pass the call back to a secure flow to change the script that's presented to the agent receiving the transfer. I have the secure flow created and the script button however, when I press the button on a test call, nothing happens. I tried popping a URL using the button instead and that works fine. Is there anything I'm missing in either the script button setup or architect flow? Any input would be greatly appreciated. Thank you.

    Architect Secure Flow


    Test script Button

    #ArchitectureandDesign
    #PlatformAdministration
    #Routing(ACD/IVR)
    #Unsure/Other

    ------------------------------
    Maurice Ford
    ------------------------------


  • 2.  RE: Transferring to Secure Flow with Script Button

    Posted 06-14-2021 14:20
    No replies, thread closed.
    InvocationData

    ------------------------------
    Vaun McCarthy
    NTT New Zealand Limited
    ------------------------------



  • 3.  RE: Transferring to Secure Flow with Script Button

    Posted 06-14-2021 15:51
    No replies, thread closed.
    Just checking, but do you have Inbound enabled in your Script Properties?

    Also, did you test this with an inbound ACD call?

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 4.  RE: Transferring to Secure Flow with Script Button

    Posted 06-14-2021 16:14
    No replies, thread closed.

    Hi Robert - Yes I did the testing with an inbound ACD call. Inbound is also enabled in the script properties. Popping a URL works fine on the inbound test all using the button. Trying to pass to a secure flow does nothing. It's like I'm not clicking the button at all.


    Hi Vaun - do you mind elaborating a bit? Are you saying in order to user the invoke secure flow scripting feature, I must include InvocationData even if I'm not necessarily trying to pass any data at this point?



    ------------------------------
    Maurice Ford
    ------------------------------

    Original Message


  • 5.  RE: Transferring to Secure Flow with Script Button

    Posted 06-15-2021 03:04
    No replies, thread closed.
    Maurice, do you see a popup at all anywhere when this fails?  That may indicate why it's failing.  But I'm "fairly" sure you need to pass in the InvocationData - even if there's nothing to actually process.  If nothing else then maybe you could pass in something to help with troubleshooting later as you'll see that attached if you look at the Conversation (keep that in mind from a privacy/data protection standpoint).

    ------------------------------
    Vaun McCarthy
    NTT New Zealand Limited
    ------------------------------

    Original Message


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