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  • 1.  Transfers Between Users

    Posted 01-06-2025 16:43
    No replies, thread closed.

    Are performance metrics for 'blind transfer' and 'consult transfer' configured for inbound or outbound calls?  

    #AgentPerformance

    #PerformanceMetrics

    #BlindTransfer

    #QueueMetrics


    #Reporting/Analytics

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    Elyse Gritsonis
    Business Analyst
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  • 2.  RE: Transfers Between Users
    Best Answer

    Posted 01-06-2025 22:15
    No replies, thread closed.

    Both

    Blind transfer and consult transfer are interaction metrics captured for both inbound and outbound interactions.



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    Anton Vroon
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    Original Message


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