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  • 1.  Trigger for Agent Email Disconnection

    Posted 01-22-2025 11:33
    No replies, thread closed.

    Hi Team,

    I'm working on a use case where I need to create a trigger that activates whenever an agent disconnects from an email interaction with a customer.

    Could you kindly suggest the appropriate topic to use for this?

    Looking forward to your recommendations.


    #API/Integrations
    #ArchitectureandDesign
    #DigitalChannels
    #Implementation
    #Omni-ChannelDesktop/UserInterface
    #Routing(ACD/IVR)

    ------------------------------
    Balaji Balakrishnan
    ------------------------------


  • 2.  RE: Trigger for Agent Email Disconnection
    Best Answer

    Posted 01-22-2025 11:38
    No replies, thread closed.

    Trigger on v2.detail.events.conversation.{id}.user.end and use mediaType of EMAIL



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



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