Genesys Cloud - Developer Community!

Hi team,

I Just need to confirm is there a topic name is available to trigger if participant data exist in a conversation using trigger

So i need to trigger workflow if Callback key in participant data is set to Yes.

I tried v2.detail.events.conversation.{id}.attributes but can't able to retrieve the key there 

can someone help me on this?

#API/Integrations
#ArchitectureandDesign
#Reporting/Analytics
#SystemAdministration

------------------------------
Haridass Sarangan
------------------------------

Hi Haridass,

I had a quick look and couldn't find a topic name for this in Available topics. I am going to move this across to the Genesys Cloud Developer Community as I think the experts there will be better placed to answer this. 

------------------------------
Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
------------------------------

yes this is the correct topic that you can use. it is difficult to help unless you clarify what you have tried that is failing, and then it will become easy to respond

------------------------------
Vineet Kakroo
Senior Technical Consultant
------------------------------

Yes, that is correct you can use this but must be in the proper JSON path in the config. Also, you should change the value of the attribute in the workflow to keep the trigger from repeating. 

------------------------------
Matthew Raleigh
Principal PS Consultant - Genesys Cloud
------------------------------