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  • 1.  Trigger when Operating schedule group is chanegd

    Posted 2 days ago

    Hello all,

     Anyone knows a way to monitor changes in an Operating Schedule or Operating Schedule Group? We need a 3rd party tool to be informed when the opening hours are changed for specific service.

     If I could catch this change with a trigger it would be perfect since I can call an API from the flow. 

    Regards,

    Mihai


    #ArchitectandDesign

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    Mihai Vasiloiu
    Tech Lead Customer Interactions
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  • 2.  RE: Trigger when Operating schedule group is chanegd

    Posted 2 days ago

    Hi Mihai,

    The Audit APIs with Service Name: Telephony and Entity Type: Schedule should show any changes Operating Schedules



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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    Original Message


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