Genesys Cloud - Main

Hi There

I'm trying to setup a trigger, that monitors the status of evaluation forms (Pending, InProgress, Finished, InReview and Retacted) and send an email to evaluator. 

I'm using v2.quality.evaluations, target = test workflow and data format - JSON

When I create a test evaluation form, the trigger doesn't work - what am I missing here? I've created Flow.JSONdata and variable accessibility is entire flow and variable options input to flow

Thanks
Pranit

Hey there, 

In your trigger setup, you've got matching multiple conditions. So, you're essentially telling this to only fire if status = all of those. Which won't happen. 

As an example I use "presence.presenceDefinition.systemPresence" exists TRUE. 

This will then fire off each time, and I can use the workflow to then in a switch do things like ToString(Flow.jsonData.presence.presenceDefinition.systemPresence) == "BREAK" and follow the needed path

Hello Lawrence 

Thanks for your reply.

Thanks

Pranit