Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.
  • 1.  Triggers in audit search

    Posted 12-09-2020 08:23
    No replies, thread closed.

    Hi,

    When opening up the Audit search in the admin section of the UI, i see that we can select a new service "Triggers" (pic below)

    I got info a while back from the Customer Care portal that "Triggers are a part of a back-end service called Maestro. Per Dev, Triggers can be defined as the complete configuration of an event, a filter, and the reaction to a matching event." 
    Can anyone provide an example of what kind of change would have to be made in order for us to see anything regarding triggers in our Audit search? Is this even supposed to be in production/visible to us?

    We are gathering Audit possibilities for a potential client, and this one left us scratching our heads. Any additional info on this would be greatly appreciated.
    Regards,

    #PlatformAdministration
    #SystemAdministration
    #Unsure/Other

    ------------------------------
    Nebojsa Radovanovic
    Star Telecom
    ------------------------------